We do not offer Returns but at Dream Nest, we want you to love your skincare products. However, we understand that sometimes issues arise. Please review our return policy below:

1. **Damaged Products**: If your product arrives damaged, please contact us within **7 days** of delivery. We require **video footage** showing the opening of your delivery parcel to process your return request. This ensures we can quickly address any issues with the product or packaging.

2. **Broken Seal**: Returns will only be accepted if the product seal is **broken** upon arrival. If the seal is compromised, please ensure you have **video footage** of the parcel opening to support your return request.


**Important Notes**:

* All return requests must include **video footage** of the parcel being opened to verify any damage or broken seals.

* Refunds or exchanges will only be processed once the return request is reviewed and approved by our team.


**We cannot accept returns** if the product has been opened, used, or if the issue arises outside the conditions mentioned above.

For further assistance, please reach out to our customer support team at [bhumienterprise1119@gmail.com](mailto:bhumienterprise1119@gmail.com)

Thank you for choosing **Dream Nest** for your skincare needs!

**1.   Refund Policy:**

We do not offer Refunds but at Dream Nest, we prioritize your satisfaction with every product you receive. If you’re eligible for a refund, we make the process easy and transparent. Please read our refund policy below:

**Eligibility for Refund**: Refunds are only available for products that meet the following conditions:

The product is **damaged** upon arrival (accompanied by video footage of the parcel opening).

The product’s **seal is broken** (accompanied by video footage of the parcel opening).

**Refund Process**:

All refund requests must be made **within 7 working days** of receiving your product.

To initiate a refund, please **contact us** with the video footage showing the damage or broken seal.

Once we have reviewed the footage and verified the issue, we will process your refund to the original payment method within **7 working days**.

**Non-Refundable**:

We cannot offer refunds for products that have been opened, used, or if the issue falls outside of the criteria listed above.

**Shipping Costs**:

If a refund is approved, the original shipping cost will not be refunded, and the customer may be responsible for the return shipping fees.

If you have any questions or need assistance, please reach out to our customer service team at [**bhumienterprise1119@gmail.com**](mailto:bhumienterprise1119@gmail.com)

Thank you for choosing **Dream Nest**. Your satisfaction is our priority!